Duty Officer – QFX Cinemas -Itahari

Job Profile 

Job Summary

The Duty Officer is responsible for hands-on floor management of the Facility with supervision of CSA and logistic 

• Job Title:              Duty Officer 
• Employment Type: Full-time 
• Location: Qfx Itahari   
• Reports To: Facility Manager 
• Salary:               Negotiable  
• Tenure: 2 years (renewable) 

Aptitude / Interests 

1. Is proactive and energetic 

2. Modern and inclusive work culture 

3. Tech Savvy 

Professional Pre-requisites 

1. 2 years of work experience in the Hospitality / Service industry at a junior level 

2. Able to manage staff and shifts 

3. Basic technical knowledge about machinery and equipment 

4. Documentation skills to maintain institutional knowledge 

Major Areas of Responsibility 

• Ensures proper functioning and monitors the condition and servicing of machinery and equipment. 
• Ensures proper condition of theater assets like seats, 3D glasses, RO water, projection sound and visual, food display machines, and items for a better customer experience. 
• Plans and manages meetings of internal staff, housekeeping, and security. 
• Prepares duty roaster of staff and manages them in rush hours. 
• Directs staff for cleaning and maintenance to ensure hygiene and safety. 
• Assists in preparing monthly and daily sales reports to compare with data from ticketing software. 
• Assists in training the internal and outsourced staff to ensure quality customer service. 
• Monitors the smooth operation of entire services provided to the guests to enhance the movie-going experience and respond appropriately to crises.  

Preferences 

1. Bachelor’s Degree in Hotel Management  

Note: The candidate should be willing to work on Saturdays and Public Holidays. 

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