Job Profile
Job Summary: Customer Service Associate is responsible for providing excellent service to the customers for quality cinema experience.
Job Title: Customer Service Associate
Employment Type: Full
Total Compensation: 19K Gross monthly
Supervision Authority: Facility Manager/Duty officer
Job Location: QFX Cinemas Birjung
Tenure: 2 years (renewable)
Aptitude/Interest
1. Interested in customer interaction
2. Is empathetic
3. Ability to attend to and handle customers in high volume
4. Should be patient and use positive/persuasive language
Areas of Responsibility
1. Listens and resolves customers’ concerns and complaints and address them effectively or refers customers to a supervisor when necessary.
2. Establishes and maintains good rapport with customers by using positive language and taking care of their needs.
3. Provides customers with information on their prices and menu availability, movie show times and seats allocation.
4. Suggests customers in making decision regarding suitable purchases based on their preferences.
5. Maintains an updated knowledge of the QFX’s products, prices and services.
6. Escalates feedback (service, food, hygiene, etc.) of customers to management.
7. Keeps track of inventory of concession and overseas the cleanliness and replenishment of items.
8. Receives orders, calculating bills and processing payments in concession.
9. Balances the cash register and keeps log for debit sales.
10. Prepares the domination of the total cash at the end of the shift and handovers to the Duty Officer.
11. Accepts payments, ensure all the prices and quantities are accurate and provide a receipt to every customer.
12. Suggests cross- sell products and introduce new ones.
13. Responsible for cleanliness and maintenance of concession area and equipment.
Preferences
1. +2 graduate in Management
2. Fresher
Note: The candidate should be willing to work on Saturdays and Public Holidays.
For any others query contact at [email protected].